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- Credit for UNUSED items will be allowed if merchandise is returned within 30 days and looks new. Shipping costs will not be refunded.
- You MUST call for a return authorization prior to returning within 30 days of purchase.
- Any item returned after 30 days of purchase or without a return authorization number will not be accepted.
- Merchandise that looks used or blemished will not be refunded.
- CUSTOM MADE, SPECIAL ORDER items, including regular merchandise in special colors or sizes, all Biothane tack, Skito/Equalizer saddle pads, and Carousel tights may not be returned. We will work with you to do everything we can to correct any problems.
- SADDLES: We will discuss our return policy on saddles with the individual customer.
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